Privacy policy

Privacy Policy

Last updated: November 6, 2025

Welcome to Veiloura.
Your privacy is very important to us, and we are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Shopify store www.veiloura.store

1. Information We Collect

We collect the following types of personal data when you visit or shop with us:

Personal details: name, email address, billing and shipping address, phone number
Order details: products purchased, payment method (processed securely via third-party providers)
Technical information: IP address, browser type, device, and site usage data
Marketing preferences: newsletter subscriptions and opt-in consent

We do not store full credit card information. All payment data is securely processed through Shopify Payments or other trusted providers.

2. How We Use Your Information

We use your data to:

Process, fulfill, and deliver your orders
Communicate with you about your purchases or inquiries
Send updates, promotions, and newsletters (if you’ve opted in)
Improve our website experience and customer service
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations and Shopify requirements

3. Legal Basis for Processing

We collect and use your information under the following legal bases:

Performance of a contract (fulfilling your purchase)
Legitimate interests (business operations, analytics, marketing)
Consent (email marketing or cookie preferences)
Compliance with legal obligations under the Data Privacy Act of 2012 (RA 10173) in the Philippines

4. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described above or as required by law. When no longer needed, your data will be deleted or anonymized.

5. Sharing Your Information

We may share your personal data with trusted third parties, such as:

Shopify (for store operations and payment processing)
Shipping and logistics providers
Marketing platforms and analytics tools
Legal or regulatory authorities, when required

We never sell your data to third parties for their independent marketing purposes.

6. Data Security

We use secure servers, encryption, and limited access controls to protect your personal data.
Shopify provides PCI-DSS–compliant hosting and maintains industry-standard security safeguards.

7. Your Rights

Under the Philippine Data Privacy Act, you have the right to:

Access and request a copy of your personal data
Request corrections or deletion of your information
Withdraw consent to marketing communications
Object to or restrict certain types of data processing

To exercise any of these rights, please contact us at support@veiloura.store

8. Cookies

Our website uses cookies and similar technologies to:

Improve site functionality
Personalize content
Analyze website performance
Deliver relevant ads

You can manage cookie preferences via your browser settings.

9. Children’s Privacy

Veiloura does not knowingly collect personal data from children under 13.
If you believe we may have collected such data, please contact us to remove it.

10. International Data Transfers

Your information may be processed on servers located outside your country.
Shopify may transfer and store your data in the United States, Canada, or other jurisdictions. All transfers comply with applicable data-protection laws.