Terms of service

Terms of Service

Last updated: November 6, 2025

Welcome to Veiloura. By accessing or purchasing from our website (www.veiloura.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site.

1. General Information

This website is operated by Veiloura. Throughout the site, the terms “we”, “us”, and “our” refer to Veiloura. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein.

We reserve the right to update, change, or replace any part of these Terms at any time. Continued use of our website following any changes constitutes acceptance of those updates.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including intellectual property laws).

3. Product Information

We make every effort to display our products as accurately as possible, including colors, finishes, and materials. However, variations may occur due to lighting or screen differences.

All jewelry pieces are described with care, including material details such as 18K PVD gold plating, stainless steel base, hypoallergenic, and non-tarnish properties. Veiloura is not liable for allergic reactions or damage caused by misuse or improper care.

4. Pricing & Payment

All prices listed on our website are in Philippine Peso (PHP) unless otherwise stated. Prices may change without prior notice.
We accept multiple payment methods including credit/debit cards, digital wallets, and other secure payment gateways.

Veiloura reserves the right to refuse or cancel orders if fraudulent or unauthorized payment is suspected.

5. Shipping & Delivery

Processing times typically range from 1–3 business days. Delivery times may vary based on your location and chosen courier.
Veiloura is not responsible for delays caused by couriers, customs, or unforeseen events beyond our control.

6. Returns, Exchanges & Warranty

Our 30-Day Return Policy and 365-Day Non-Tarnish Guarantee are detailed in our Return & Refund Policy.
We accept returns and exchanges that meet the conditions stated in our policy. Warranty claims apply only to manufacturing defects, not to wear and tear or improper handling.

7. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Veiloura and protected under copyright and trademark laws.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or products without express written permission.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

9. Limitation of Liability

Veiloura shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or website.
All products are provided “as is” without warranties beyond those explicitly stated.

10. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the Republic of the Philippines.